As a patient-centered clinic, Red Leaf Wellness is committed to providing exceptional care and maintaining the highest standards of professional ethics. In line with this commitment and in accordance with regulatory guidelines, we have specific policies regarding the acceptance of gratuities: Regulated Professionals: For regulated healthcare services, including acupuncture and naturopathy, our professionals are prohibited from accepting tips or gratuities. This policy aligns with the ethical guidelines set forth by their respective professional governing bodies. Non-Regulated Services: For services provided by non-regulated disciplines, the acceptance of gratuities is left to the discretion of the individual practitioner, within the bounds of professional and ethical conduct. Redirection of Inadvertent Tips: In instances where a gratuity is inadvertently offered for a service provided by a regulated professional, we redirect these funds to an appropriate charitable organization or other suitable avenues, in line with our clinic's values and commitment to community contribution.

Supplements and Retail Products You may be advised to use supplements, which may be purchased at our clinic or elsewhere. Please be aware that most insurance companies will not reimburse for supplements. Items may be returned by prior managerial authorization only. To be eligible for a return, your item must be unused, in the same condition in which you received it, in its original packaging, with safety seals intact and no markings on the container. Some items cannot be returned under any circumstances. These include opened food products and perishable goods such as foods, certain herbs, and any product requiring refrigeration. Privately Paid Laboratory Testing Some laboratory testing is covered by your provincial health plan. Where your testing is publicly funded, there is no charge to you and this section does not apply. This section applies to privately paid laboratory testing, also called fee-for-service testing. This is testing that is not covered by a provincial health plan and that Red Leaf Wellness bills to you directly. Some tests are only available privately. Others are publicly funded in some circumstances but not in yours. Either way, your practitioner or our team will confirm whether a test is publicly funded or billed to you, and what it costs, before it is ordered. Privately paid laboratory testing is non-refundable once the test has been ordered. A test is considered ordered when we submit your requisition to the laboratory or request a kit on your behalf. That is the point at which we are committed to the cost, and it cannot be reversed. Before we place an order, your practitioner or our team will confirm the test and its cost with you. Please raise any questions at that point. Once a test is ordered, we cannot provide a refund where: You decide not to proceed with the test. A kit has been issued to you, whether or not it has been opened or used. A kit is not returned to the laboratory, or is returned outside the laboratory's timeframe. A requisition or kit expires before collection. The laboratory is unable to process your sample because of a collection, handling, or shipping issue that is not attributable to us or to the laboratory. You are dissatisfied with your results, or the results are normal. If the laboratory is unable to process your sample because of an error by us or by the laboratory, we will arrange re-collection and re-testing at no additional cost to you. If we order a test in error, we will refund it in full. Services and Service Packages Service packages are non-refundable once payment has been made. This includes situations where you choose to discontinue care. Fees for appointments that have already been provided remain payable regardless of treatment outcome or insurance reimbursement. Adverse Reactions If you experience any adverse reaction to a supplement or medication purchased through us, discontinue use of the product immediately and seek appropriate medical attention. Please then notify us in writing about the adverse event and provide any relevant documentation. We take these incidents seriously, and our suppliers require this information in order to record and investigate the occurrence properly. Exceptions Where services or products were paid for but not provided due to extraordinary circumstances or an error on our part, we may issue a refund or a credit at our discretion. Any such exception is considered on a case-by-case basis.

FAQs Archive

Q: Nurse Practitioner Fees

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Do you offer direct billing and insurance pre-authorizations?

Yes, we offer direct billing to many insurance providers as a value-added service, but no, we do not provide pre-authorizations for insurance claims. Direct Billing Convenience We provide web-based claims processing on your behalf, which ensures: Faster Claims Processing: Direct billing allows for quicker turnaround times on insurance claims. Improved Read more ...

By Red Leaf Wellness|January 4, 2025|Categories: 2. Program Overview|Comments Off

Does Red Leaf Wellness support ultra-high dosing for hormone therapy?

At Red Leaf Wellness, our goal is to optimize your hormone levels to support your overall health and well-being while adhering to safe, evidence-based practices. We carefully tailor your treatment to ensure that your hormone levels remain within an optimal and clinically appropriate range, avoiding the risks associated with excessively Read more ...

By Red Leaf Wellness|January 2, 2025|Categories: 2. Program Overview|Comments Off

Gratuity Policy

As a patient-centered clinic, Red Leaf Wellness is committed to providing exceptional care and maintaining the highest standards of professional ethics. In line with this commitment and in accordance with regulatory guidelines, we have specific policies regarding the acceptance of gratuities: Regulated Professionals: For regulated healthcare services, including acupuncture and Read more ...

By Red Leaf Wellness|November 16, 2024|Categories: Fee Terms and Conditions|Comments Off

I have Naturopathic Medicine coverage. Can I use it for hormone health?

Yes! Many of our hormone health patients choose care with a Naturopathic Doctor (ND), especially if they are seeking a more natural, root-cause approach to hormone balance. ND care may include: In-depth functional and lifestyle assessment Nutritional and botanical support Supplement and micronutrient protocols Stress, adrenal, and sleep support Hormonal Read more ...

By Red Leaf Wellness|November 4, 2024|Categories: 2. Program Overview|Comments Off

What makes the Restore+ Bioidentical Hormone Replacement Therapy (BHRT) Program unique for Ontario residents?

The Restore+ BHRT program offers Ontario residents a comprehensive and accessible approach to hormone health through a telehealth model. This model brings specialized hormone therapy and personalized care directly to you, wherever you are in Ontario. Here’s an in-depth look at what makes the Restore+ BHRT program unique and how Read more ...

By Red Leaf Wellness|November 4, 2024|Categories: BHRT Ontario|Comments Off

Late Cancellation and No Show Policy

We value your time and the commitment of our clinicians. Our goal is to provide timely care to as many patients as possible while keeping our services accessible and affordable. When appointments are cancelled with sufficient notice, we can often offer the time to another client in need, helping everyone Read more ...

By Red Leaf Wellness|October 18, 2024|Categories: Fee Terms and Conditions|Comments Off

Refund Policy

Supplements and Retail Products You may be advised to use supplements, which may be purchased at our clinic or elsewhere. Please be aware that most insurance companies will not reimburse for supplements. Items may be returned by prior managerial authorization only. To be eligible for a return, your item must Read more ...

By Red Leaf Wellness|October 18, 2024|Categories: Fee Terms and Conditions|Comments Off

Referral Program Terms and Conditions (Hormone Health Program)

1. Eligibility for Referral Credit This referral program is exclusively available to current patients of Red Leaf Wellness who have completed an Initial Consultation as part of the Hormone Health Program. To be eligible for the $25 referral credit, the referring patient must submit the referral claim before the Read more ...

By Red Leaf Wellness|October 18, 2024|Categories: Referral Program Terms and Conditions|Comments Off

Nurse Practitioner Fees

By Red Leaf Wellness|September 25, 2024|Comments Off

Nurse Practitioner Fees: Hormone Health (Menopause, Andropause, BHRT, HRT, TRT, PCOS) Programs

Preliminary Consultation Fees Preliminary assessment to ascertain eligibility, discuss symptoms and health goals. Virtual consultation for convenience and accessibility. Completion of a comprehensive screening intake form. Introduction to your personalized plan of care. Lab Testing and Diagnostic Imaging Read more ...

By Red Leaf Wellness|September 25, 2024|Categories: BHRT Fees FAQs, Our Fees FAQs, Patient Resource|Comments Off