Loyalty &
referral programs

Our Loyalty Program is offered at the sole discretion of our company and is available to individual customers for their personal use only. It is limited to one account per individual, and corporations, associations, or other groups are not eligible to participate. To be eligible, individuals must be legal residents of Canada, at least the age of majority in their jurisdiction of residence, and provide and maintain a valid email address. We reserve the right to refuse account creation for any reason.

Employees of Red Leaf Wellness and individuals employed by our business partners or vendors are eligible for membership on a personal-use basis. However, certain benefits of the Program may be excluded for these individuals. We want to ensure fairness and integrity in the Program while still recognizing the loyalty of our valued team members.

By joining the Program and becoming a Program member, you agree to be bound by the Program Terms and Conditions of Participation (“Program Terms”) and any changes or modifications we may make. We encourage you to review these Program Terms, related policies, and FAQs frequently to stay informed about the terms and conditions that apply to the Program. It’s important to note that these Program Terms do not alter any other agreements you may have with us. By enrolling in the Program, you also agree to be bound by our corporate Privacy Policy. If you do not agree to these Program Terms and our corporate Privacy Policy, participation in the Program is not possible. Please also be aware that the Program is void where prohibited by law.

Points earned through our Loyalty Program are valid for one year from your Program “anniversary date.” This anniversary date is based on the day you enrolled in the Program and occurs on a 12-month cycle. On your anniversary date each year, your points reset to zero, allowing you to embark on a fresh accumulation of points and unlock new rewards.

It’s important to note that rewards, benefits, and points earned through the Program have no cash value and are non-transferable. Points accumulated in your account cannot be combined with another offer or transferred to another individual. We want to ensure fairness and consistency for all our loyal customers.

Furthermore, program rewards, benefits, and/or points may not be shared or combined with other offers. Only the customer who paid for the products or services is eligible to accumulate rewards, benefits, and/or points. Our goal is to provide personalized rewards and benefits that reflect your individual loyalty and support.

We retain the right to modify Program benefits, the methods for earning points, and the criteria used to assess and reward your eligible purchases and Program activities. Additionally, we reserve the right to impose restrictions on the number of qualifying purchases or activities, the level of points, the types of rewards or benefits available, and the duration of the Program, either individually or in combination.

The Program and its associated benefits are subject to our discretion. Unless prohibited by law, we may, at our discretion and without prior notice, cancel, alter, limit, or terminate these Program Terms, our FAQs, the Program itself, or any aspect or feature of the Program. Such changes may impact the value of accumulated rewards or benefits and/or the ability to redeem them.

If you wish to discontinue your participation in the Program, you have the option to cancel your membership at any time by opting out through your Square account or by contacting our office. Please note that cancelling your membership will result in the loss of all accumulated points and benefits.

Red Leaf Wellness shall not be held liable for any indirect, special, punitive, incidental, or consequential damages arising from your participation in the Program, regardless of the legal basis for such claims (including contract, tort, or negligence). Our total liability under any circumstances shall not exceed one hundred Canadian dollars ($100.00).

If you are dissatisfied with the Program, terminating your membership in the Program is your sole recourse, and Red Leaf Wellness shall bear no further obligations, liabilities, or responsibilities in this regard.

1. Eligibility for Referral Credit

• This referral program is exclusively available to current patients of Red Leaf Wellness who have completed an Initial Consultation as part of the Hormone Health Program.
• The referring patient is responsible for notifying reception of their referral. To be eligible for the $25 referral credit, the referred individual must enter the referring patient’s name in the “Referred By” section of their enrolment form when they enrol. Red Leaf Wellness relies on this record to confirm eligibility. No separate referral claim form is required.
• The referral must be documented at enrolment. A claim made after enrolment cannot qualify for a credit if the referral was not recorded at that time.
• Referral credits are granted only after the referred individual completes their Initial Consultation within the Hormone Health Program.

2. Use of Referral Credit

• Referral credits are non-transferable and can only be applied toward any future consultation, treatment, service, or product offered at Red Leaf Wellness.
• Credits cannot be redeemed for cash.
• Credits will be automatically applied to the referring patient’s account after the referred individual completes their Hormone Health Program Initial Consultation.

3. Limitations on Referral Credits

• A patient may refer multiple friends or family members to the Hormone Health Program, but there is a maximum of three referral credits ($75 total) that can be earned in any 6-month period.
• Red Leaf Wellness reserves the right to cap the total referral credits any one patient may receive for Hormone Health services to maintain fairness and prevent program abuse.
• Referral credits must be used within 12 months of issuance. Unused credits will expire after this period.

4. Patient Responsibilities

• By participating in the referral program, the referring patient agrees to act in good faith and refer individuals who may genuinely benefit from the Hormone Health Program services offered by Red Leaf Wellness.

5. Confidentiality and Privacy

• Red Leaf Wellness uses the referral information recorded on the referred patient’s intake forms to verify eligibility and administer referral credits. This includes:
  • The referring patient’s name, as provided by the referred patient.
  • The referred patient’s name and the intake record documenting the referral at enrolment.
• Referral information recorded on the intake forms will only be used to manage the referral program and track referrals and credits. Red Leaf Wellness will not share the personal or health information of either patient without explicit consent, except as required to administer the program.
• Red Leaf Wellness complies with Canadian privacy laws, including PIPEDA, PHIPA (in Ontario), PIPA (in Alberta and BC), and other applicable provincial privacy legislation to ensure that personal health information is handled in a secure and compliant manner.

6. Compliance with Provincial Regulatory Guidelines

• This referral program is designed in accordance with the ethical guidelines of the regulatory bodies overseeing Nurse Practitioners and Naturopathic Doctors across Canada, including but not limited to:
  • College of Complementary Health Professionals of British Columbia (CCHPBC)
  • College of Nurses of Ontario (CNO)
  • College of Registered Nurses of Alberta (CRNA)
  • College of Naturopaths of Ontario (CONO)
  • College of Acupuncturists of Alberta (CAA)
• The referral program complies with professional standards for patient incentives, transparency, and non-coercion. Referral credits are modest in nature and do not influence or affect the quality or type of care provided within the Hormone Health Program.
• Red Leaf Wellness clinicians are bound by their professional codes of ethics, ensuring that the referral program does not interfere with the autonomy of clinical decision-making or the well-being of patients.
• In the event that any aspect of this referral program conflicts with the ethical or regulatory requirements of the relevant professional bodies, those regulations and guidelines will prevail. Red Leaf Wellness is committed to upholding the highest standards of patient care and professional integrity in all aspects of its services.

7. Changes to the Referral Program

• Red Leaf Wellness reserves the right to modify, suspend, or terminate this referral program at any time without prior notice. Any changes to the program will be communicated through official clinic channels, including the website and direct patient communications.
• If the referral program is modified, any credits earned prior to the change will be honored, and their use will continue to be governed by the terms in place at the time of issuance.

8. Program Abuse and Fraud Prevention

• Red Leaf Wellness reserves the right to disqualify any participant who attempts to exploit the program or engage in fraudulent activities, including but not limited to:
  • Referring individuals who do not have a legitimate interest in receiving care through the Hormone Health Program.
  • Providing false testimonials.
• In cases of suspected abuse, Red Leaf Wellness may revoke credits and take further action as deemed necessary.

9. Limitation of Liability

• Red Leaf Wellness is not responsible for any technical issues, platform malfunctions, or other problems that may prevent patients from submitting referrals.
• Credits are applied at the sole discretion of Red Leaf Wellness, and the clinic reserves the right to review and approve all credits before they are issued.

10. Contact Information

• For questions or concerns regarding the referral program or its application to the Hormone Health Program, patients are encouraged to contact Red Leaf Wellness at info@redleafwellness.ca or 780.633.7538 for clarification or assistance.