Supplements and Retail Products
You may be advised to use supplements, which may be purchased at our clinic or elsewhere. Please be aware that most insurance companies will not reimburse for supplements.
Items may be returned by prior managerial authorization only. To be eligible for a return, your item must be unused, in the same condition in which you received it, in its original packaging, with safety seals intact and no markings on the container.
Some items cannot be returned under any circumstances. These include opened food products and perishable goods such as foods, certain herbs, and any product requiring refrigeration.
Privately Paid Laboratory Testing
Some laboratory testing is covered by your provincial health plan. Where your testing is publicly funded, there is no charge to you and this section does not apply.
This section applies to privately paid laboratory testing, also called fee-for-service testing. This is testing that is not covered by a provincial health plan and that Red Leaf Wellness bills to you directly. Some tests are only available privately. Others are publicly funded in some circumstances but not in yours. Either way, your practitioner or our team will confirm whether a test is publicly funded or billed to you, and what it costs, before it is ordered.
Privately paid laboratory testing is non-refundable once the test has been ordered.
A test is considered ordered when we submit your requisition to the laboratory or request a kit on your behalf. That is the point at which we are committed to the cost, and it cannot be reversed. Before we place an order, your practitioner or our team will confirm the test and its cost with you. Please raise any questions at that point.
Once a test is ordered, we cannot provide a refund where:
- You decide not to proceed with the test.
- A kit has been issued to you, whether or not it has been opened or used.
- A kit is not returned to the laboratory, or is returned outside the laboratory’s timeframe.
- A requisition or kit expires before collection.
- The laboratory is unable to process your sample because of a collection, handling, or shipping issue that is not attributable to us or to the laboratory.
- You are dissatisfied with your results, or the results are normal.
If the laboratory is unable to process your sample because of an error by us or by the laboratory, we will arrange re-collection and re-testing at no additional cost to you. If we order a test in error, we will refund it in full.
Services and Service Packages
Service packages are non-refundable once payment has been made. This includes situations where you choose to discontinue care. Fees for appointments that have already been provided remain payable regardless of treatment outcome or insurance reimbursement.
Adverse Reactions
If you experience any adverse reaction to a supplement or medication purchased through us, discontinue use of the product immediately and seek appropriate medical attention. Please then notify us in writing about the adverse event and provide any relevant documentation. We take these incidents seriously, and our suppliers require this information in order to record and investigate the occurrence properly.
Exceptions
Where services or products were paid for but not provided due to extraordinary circumstances or an error on our part, we may issue a refund or a credit at our discretion. Any such exception is considered on a case-by-case basis.