Job Opportunity: Part-Time with Opportunity for Full-Time
Join our journey at Red Leaf Wellness, a progressive, independently owned multi-disciplinary wellness clinic deeply rooted in integrative health. We blend ancient Eastern and modern Western medical practices to develop comprehensive functional and alternative medicine treatment plans to promote physical, psychological, and social well-being in our patients. As recipients of a grant for innovation in medical field processes, we’re on an exciting path of growth and technology integration, and we’re looking for an Office Assistant/Patient Care Coordinator to help us navigate this promising future.
As our Office Assistant/Patient Care Coordinator, you’ll be the warm and professional first point of contact for our patients, managing day-to-day administrative duties and coordinating patient care with a blend of precision and grace. Your role will be pivotal in maintaining the smooth operation of our clinic, with responsibilities that stretch from managing patient bookings to ensuring the efficacy of our internal processes. Your dedication and focus will enable our team to provide unparalleled care to our patients.
Key Responsibilities:
- Serve as a warm and professional first point of contact for patients, both in person and virtually, answering phones, greeting arriving patients, and taking payments.
- Manage and coordinate patient care plans, ensuring seamless communication between patients and healthcare providers.
- Ensure a clean and safe clinic environment, coordinating maintenance and upholding health and safety standards.
- Manage inventory and supply chain, including receiving products, checking packing slips, documenting expiry dates, and fulfilling apothecary orders.
- Confidently manage our digital and paperless systems, maintaining impeccable records and patient data.
- Contribute to weekly scoreboard metrics, check new patient bookings, and send SMS for waitlist and marketing purposes.
- Provide team support by answering employee and team DemandHub messages and executing related tasks.
Must-Have Qualifications:
- Post-graduate diploma in Medical Office Administration or a related field.
- Strong competency in productivity tools such as Google and/or Microsoft Office Productivity Suites (Word, Excel, PowerPoint, Outlook) and project management software like Asana. Certifications in these areas are a significant asset.
- Excellent communication, organizational, and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong interpersonal skills and a patient-centric approach to care.
- Flexibility to work days, evenings, and/or weekends as necessary.
- Self-motivated, responsible, punctual, professional, and client-focused.
- Dedication to patient success and a passion for integrative healthcare.
- Current CPR certification.
Nice-to-Have Qualifications:
- Proficiency in clinic management software and tools, including Electronic Health Records (EHRs) such as Jane, practice management software, and patient communication platforms like DemandHub. Relevant IT certifications are highly desirable.
- Familiarity with eCommerce platforms and processes, as the role may involve managing online product orders and inventory.
- Knowledge of or experience with performance metrics and KPIs.
- Potential to grow into a future leadership or management role within the clinic.
How to Apply:
We’re not just looking for anyone; we’re seeking someone who can juggle the demands of a thriving clinic with a composed and efficient demeanor. If you resonate with our mission and are ready to bring your focused organizational skills to our team, we invite you to apply.
Please submit a cover letter and resume to us outlining why you’re the perfect fit for this role. In your cover letter, we’d love to understand why you’re drawn to our clinic, why you believe you’re a good fit for us, and your interpretation of integrative health care. We’re also keen to learn how we can support your career success.