Job Opportunity: Part-Time with Opportunity for Full-Time
We are a progressive, independently owned multi-disciplinary wellness clinic that emphasizes whole integrative health for better wellness and healing; located in Edmonton’s popular Glenora district. Our talented team combines the best of ancient Eastern and modern Western medicine to develop comprehensive functional and alternative medicine treatment plans to promote physical, psychological, and social well-being in our patients. Our individualized approach helps to prevent illness, support immunity, reduce stress and anxiety, and relieve symptoms associated with disease or its treatment.
As a Patient Care Coordinator for Hormone Health at Red Leaf Wellness, you will conduct discovery calls, review care plans, answer clinical questions, provide treatment recommendations, ensure consistent care, manage aftercare follow-ups, document interactions, analyze data, schedule appointments, contribute to process improvements, collaborate with practitioners, participate in a mentorship program, and perform other duties to support our patients’ hormone health journeys, including BHRT. When choosing Red Leaf Wellness, people are not only choosing highly trained medical professionals; they are also choosing a team committed to partnering with them over the long-term to improve their wellness and set the stage for a healthier and happier life. As a key member of our team, the Patient Care Coordinator plays a crucial role in ensuring our patients receive exceptional care and support.
Key Responsibilities:
- Conduct brief telephone or video calls with prospective patients to answer non-clinical questions about fees, processes, and recommended practitioners, focusing on our hormone health services, including BHRT.
- Review practitioner plans of care specifically for hormone health, identifying unmet clinical integrative health needs and coordinating necessary referrals, labs, and supplements related to hormone balance.
- Answer basic and intermediate clinical questions on behalf of practitioners, providing patients with the information and support they need to navigate their hormone health care plans effectively.
- Provide general recommendations for a course of treatment, including lifestyle adjustments and natural therapies related to hormone health, under the guidance of practitioners.
- Communicate and coordinate with patients’ practitioners to ensure consistent hormone health care, under the direction of their practitioners.
- Conduct aftercare check-ins and follow-ups, ensuring hormone health patients are adhering to their treatment plans and addressing any concerns or challenges that arise.
- Manage patient self-discharge and drop-off, working proactively to identify and address factors contributing to hormone health patient attrition.
- Document hormone health patient interactions and maintain accurate, up-to-date patient records in the electronic health record system.
- Ensure adherence to privacy guidelines and health information maintenance protocols.
- Capture and report on key analytical data related to hormone health, including prescribed vs. actual treatment adherence, drop-off rates, self-discharges, interdisciplinary referrals, and other relevant metrics to inform clinic performance and patient outcomes.
- Schedule hormone health patient appointments efficiently when necessary, managing practitioner calendars and coordinating with patients to find suitable times.
- Contribute to the ongoing development and optimization of hormone health patient care coordination processes, identifying opportunities for improvement and implementing data-driven solutions.
- Work closely with hormone health practitioners, clinic staff, and other stakeholders to ensure seamless patient care coordination and a positive patient experience.
- Participate in a mentorship program during onboarding, provided at no cost to enhance professional skills and career advancement.
- Engage in personalized coaching, hormone health patient care coordination skill enhancement, and professional growth through the program.
- Perform other related duties as required, ensuring the clinic’s needs are met promptly and efficiently.
Must-Have Qualifications:
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- Experience or certification in hormone health, endocrinology, or related fields.
- Strong competency in productivity tools such as Google and/or Microsoft Office Productivity Suites (Word, Excel, PowerPoint, Outlook) and project management software like Asana. Certifications in these areas are a significant asset.
- Proficiency in clinic management software and tools, including Electronic Health Records (EHRs) such as Jane, practice management software, and patient communication platforms like DemandHub.
- Excellent communication, organizational, and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong interpersonal skills and a patient-centric approach to care.
- Flexibility to work days, evenings, and/or weekends as necessary.
- Self-motivated, responsible, punctual, professional, and client-focused.
- Dedication to patient success and a passion for integrative healthcare.
- Current CPR certification.
Expectations:
- Commitment to continuous improvement and professional development, including participation in mandated training programs.
- A collaborative approach to patient care coordination and team support.
- Adherence to the highest standards of ethical conduct and patient confidentiality.
- The roles and responsibilities outlined in this job description may evolve and change over time to meet the dynamic needs of the clinic and its patients. The Patient Care Coordinator is expected to adapt to these changes and take on new duties as necessitated by clinic growth and development.
How to Apply:
We’re not just looking for anyone; we’re seeking someone who can juggle the demands of a thriving clinic with a composed and efficient demeanor. If you resonate with our mission and are ready to bring your focused organizational skills to our team, we invite you to apply.
Please submit a cover letter and resume to us outlining why you’re the perfect fit for this role. In your cover letter, we’d love to understand why you’re drawn to our clinic, why you believe you’re a good fit for us, and your interpretation of integrative health care. We’re also keen to learn how we can support your career success.