Due to the personalized nature of our Restore+ Hormone Health Program, all service appointments must be prepaid and are non-refundable. However, appointments may be rescheduled if arranged more than 48 hours in advance.

If you purchased a package or arranged for a monthly subscription fee, the following policies apply:

Packages and Subscriptions:

  • All service packages, including Bioidentical Hormone Replacement Therapy (BHRT), are non-refundable once payment has been made. This policy applies under all circumstances, including voluntary discontinuation, inability to complete the program, or dissatisfaction with treatment results.
  • If you have concerns about your progress or results, we encourage you to discuss them with your designated Nurse Practitioner or Functional Medicine Practitioner, who will work with you to assess your situation and make adjustments to your treatment plan as needed.
  • If you experience any adverse reaction to a supplement or medication related to your BHRT treatment, it is crucial that you immediately discontinue use of the product and seek appropriate medical attention. Please notify us in writing about the adverse event, providing relevant documentation. We take such incidents seriously, and our suppliers require this information to properly record and investigate the occurrence.
  • For monthly subscriptions, by purchasing a subscription, you authorize us to charge your credit card monthly for the minimum number of months specified in your subscription plan. Subscriptions are non-refundable. This policy applies in all circumstances, including voluntary discontinuation prior to the end of the minimum commitment period. If you choose to discontinue your subscription early, you may be charged the remaining balance owing for the full term of your subscription plan.
  • In rare cases where services or products were paid for but not provided due to extraordinary circumstances or errors on our part, we may issue a refund or provide compensation at our discretion. Any such exceptions will be considered on a case-by-case basis.

By adhering to these policies, we aim to provide a clear understanding of our commitment to your health and the integrity of our services. If you have any further questions or concerns, please feel free to contact us directly.