The operational criteria evaluate various aspects of how the clinic functions. These criteria include the number of acupuncturists available, reflecting their ability to accommodate patients and offer timely services. The number of practitioners also serves as a helpful proxy measure to determine business maturity and capacity for inbound/outbound referral management.
We also consider whether the clinic provides direct billing options, which enhance convenience for patients. Additionally, where possible, we assessed the clinic’s digital capabilities, such as online appointment booking systems and electronic health records.
The expertise and qualifications of the management team are also taken into account, as a dedicated leadership team suggests that clinicians are well supported and able to better focus on their clinical strengths.