Life is complex, and we understand that. However, please keep in mind that when we hold a spot for you, other people cannot book during that time. Due to the nature of our scheduling, most people who want to come in on a certain day have already booked about 48 hours in advance. Since our clinic relies on volume, we need to keep a full schedule to maintain the affordable fees that mean so much to our clients. When you cancel too late for someone else to take your spot, it makes it difficult for us to keep our doors open.
We require 48 hours notice during the business week for any cancellations or changes to your service appointment or class. As we are closed on Sundays, notice for Monday appointments must be received 72 hours in advance, by Friday. This allows our team sufficient time to attempt to fill the appointment with someone else. A credit card on file is required to fully confirm all appointments. Clients who provide less than the required notice, or miss their appointment altogether, authorize Red Leaf Wellness to charge their credit card on file for cancelled or missed appointments or for overdue balances. Service appointments cancelled with less than the required notice are subject to a cancellation fee equal to 100% of the scheduled service value, unless we are able to fill the appointment, in which case the cancellation fees will be waived. Classes cancelled with less than the required notice, or are missed altogether, are subject to a cancellation fee equal to 100% of the single class pass fee.
For classes, the number of participants per class is limited, and classes must meet a threshold of three (3) participants enrolled in order to run. Therefore, advanced class registration is required, which effectively reserves your spot in the class. A late cancellation or missed class may leave the class below its threshold minimum.
In the event that an account becomes past due and is referred to an outside collection agency or attorney, you may be subject to an account administration fee, as well as reasonable attorney fees and court costs incurred by Red Leaf Wellness.